Home Founder Insights Cloud-based AI enhances Deep Customer Engagement: Rahul S Kurkure, CEO, Cloud.in

Cloud-based AI enhances Deep Customer Engagement: Rahul S Kurkure, CEO, Cloud.in

In an exclusive conversation with FounderLabs, Rahul S Kurkure, Founder and Director of Cloud.in, provided invaluable insights into the dynamic realm of CloudTech and the abundant opportunities it presents.

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  • On Start Ups Rahul echoed ‘Faster Time-to-Market’ Start-ups need to get their ideas to market quickly
  • AI and automation are key in delivering personalized interactions and exceptional Customer experiences.
  • Pre-built options allow start-ups to get up and running quickly without having to build everything from scratch

In an era defined by unprecedented technological advancements, organizations are empowered with the pivotal decision-making ability to strategically house their essential business workloads.

Enterprises are now equipped to not just analyse, but to dissect vast volumes of data in real-time with cloud-based AI services.

As enterprises navigate through the plethora of options available, they find themselves at the crossroads of three distinct categories: the cloud, traditional on-premises data centers, or a hybrid approach blending the best of both worlds.

IDC’s 2022 study, which revealed a staggering 71% of respondents anticipating a partial or complete migration of public cloud workloads into dedicated IT environments by the close of 2023, it becomes evident that the landscape is in a state of flux, driven by a multitude of factors.

In an exclusive conversation with FounderLabs, Rahul S Kurkure, Founder and Director of Cloud.in, provided invaluable insights into the dynamic realm of CloudTech and the abundant opportunities it presents.

The dynamic landscape of enterprise workload management, exploring the nuances, challenges, and opportunities that underscore the strategic realignment of enterprise workloads is what Cloud.in aims for.

Rahul extolled the virtues of the hybrid approach, emphasizing its manifold advantages such as cost optimization, flexibility, scalability, and robust compliance with governmental regulations.

Delving deeper into their success story, Rahul elucidated on the seamless execution of an end-to-end setup within AWS infrastructure, achieving unparalleled scalability while concurrently driving approximately 20% cost savings. He highlighted the bolstered security posture in alignment with AWS standard guidelines.

On Start Ups he echoed ‘Faster Time-to-Market’ where Startups need to get their ideas to market quickly.

FounderLabs: In the current business landscape, is it advisable for enterprises to entirely transition away from traditional data centers towards cloud solutions, or can a harmonious integration of on-premises and cloud-based systems be more effective?

Rahul S Kurkure: Businesses are embracing a blended strategy often referred to as the hybrid approach, which integrates both on-premises and cloud-based (public and private) solutions.

This strategy of fusion allows business to harness the advantages of both models; organizations can customize the infrastructure to meet their specific requirements.

In this hybrid environment, critical and sensitive workloads can be kept on-premises for enhanced security, while less critical workloads can be migrated to the cloud for increased agility and cost-effectiveness.

FounderLabs:  Our audience is known for spearheading innovative ventures. Could you provide some instances illustrating how your organization has supported companies in leveraging the cloud ?

Rahul S Kurkure: One of the most important cases that Cloud.in took up was with an India-based global financial services platform that faced problems with scalability, data centre capacity, security, and compliance issues.

There were organizational and resource constraints hindering the scaling up of the infrastructure.

Managing multiple database servers, as well as providing security-as-a-service for server protection and data backup, presented further challenges.

Cloud.in came into the picture and effortlessly helped the customer successfully migrate to Amazon CloudFront service with the necessary configuration, which is helping them reduce the total cost of ownership (TCO) by approximately 25%.

Currently, the customer is enjoying the benefits of improved integrated security and extensive control over the security configurations.

This is one of India’s leading online megastore was utilizing third-party Content Delivery Network (CDN) and security services but was not happy with the services. Security at the edge was a top priority for the customer.

FounderLabs:  With AI and automation on the rise, how can cloud technology empower service organizations to personalize interactions and scale exceptional experiences?

Rahul S Kurkure: AI and automation are key in delivering personalized interactions and exceptional customer experiences, thus driving business growth. Cloud-based solutions serve as essential facilitators in this process, offering infrastructure, storage, databases, analytics, and tools.

These solutions provide numerous advantages, including flexibility, cost-efficiency, scalability, robust data management, analytics capabilities, and the automation of routine tasks for improved efficiency.

For enterprises seeking streamlined operations and unparalleled support, it is important for selection of cloud providers offering round-the-clock assistance and a dedicated account manager. Cloud-based AI further enhances customer engagement and loyalty by delivering personalized experiences and tailoring product recommendations, thus opening avenues for new revenue streams.

FounderLabs: Considering the rapid increase in the number of start-ups globally, How is Cloud.in tailoring its services to meet the unique requirements of young, agile businesses?

Rahul S Kurkure: Young businesses are often lean and mean, with limited IT staff. We are offering 24×7 Cloud Managed Services & Managed Security Services at minimal cost, this frees up valuable time and resources of companies for core business activities.

Startups don’t have time to reinvent the wheel. Hence, we are offering bundled offers for Cloud Cost Optimization & Cloud Security. These pre-built options allow startups to get up and running quickly without having to build everything from scratch.

FounderLabs: Many SMEs are hesitant towards new tech. How does Cloud.in address their concerns and make the cloud a viable option, especially for those looking to scale their businesses?

Rahul S Kurkure: Many business leaders and SME founders are familiar with new technologies but often struggle to adopt new business models that integrate them. The complexities and uncertainties surrounding these technologies can deter organizations, which often prefer proven practices.

Our approach focuses on highlighting the ROI potential of investing in cloud technology. We provide comprehensive training programs featuring successful case studies.

Additionally, we offer a flexible budgeting model and customized solutions tailored to each organization’s needs and constraints.

FounderLabs: Our organization focuses on empowering entrepreneurs. How does Cloud.in’s approach to cloud solutions benefit start-ups and SMEs specifically?

Rahul S Kurkure: Faster Time-to-Market:  Start-ups need to get their ideas to market quickly.

Cloud.in’s solutions eliminate the need for lengthy on-premises IT setup and configuration.  We offer pre-configured solutions allowing startups to launch their products or services faster and capitalize on fleeting market opportunities.

Simplified IT Management: Many start-ups don’t have large IT teams.

We offer Cloud Managed Services that make it easy to manage cloud resources without extensive technical expertise.

Improved Business Continuity & Disaster Recovery:  Data loss or downtime can cripple a start-up. We offer robust disaster recovery solutions that ensure business continuity even in unforeseen circumstances.  Data is securely backed up and readily available in case of disruptions.

Indeed, the drivers behind the transition and relocation of workloads back on premises are multifaceted.

Last but not least achieving the imperative of cost reduction to the paramount concerns of security and compliance remains important. The spectra of supplier failure loom large, necessitating a judicious approach to managing the intricacies of cloud migration.

    

 

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